Your trust matters to us. This Privacy Policy explains what personal information Audacious Foods collects, how we use and protect it, and the choices and rights you have. It applies to our website and related services.
1. Who we are
This website (audaciousfoods.in, the "Website") is owned and operated by Audacious Foods Private Limited ("we", "us", "our"), whose identity is set out in the box above. This Policy is an electronic record under the Information Technology Act, 2000, and reflects our commitments under India’s Digital Personal Data Protection Act, 2023 ("DPDP Act") and applicable rules.
2. Information we collect
Information you give us
When you join our waitlist, contact us, or (once live) place an order, we may collect your name, email address, phone number, delivery address, and any message you send us. When you buy from us, payment is handled by our payment gateway; we receive confirmation of payment but do not store your full card or banking details.
Information we collect automatically
Like most websites, we may collect limited technical information such as your device type, browser, approximate location and pages viewed, through cookies and similar technologies, to help the Website function and improve.
3. How we use your information
- To add you to our waitlist and notify you about our launch and products;
- To process, fulfil and deliver your orders and provide customer support;
- To respond to your enquiries and communicate about your account or orders;
- To send you updates, offers and marketing where you have consented, from which you can opt out at any time;
- To improve our products, Website and services; and
- To comply with legal obligations and protect our rights.
4. Consent and legal basis
We process your personal data on the basis of your consent, which you give when you provide your information for a specified purpose, and for certain legitimate uses permitted under the DPDP Act. You may withdraw your consent at any time by contacting us (see below); withdrawal will not affect processing already carried out.
5. Sharing and disclosure
We do not sell your personal data. We share it only with:
- Service providers who help us operate — for example payment gateways, logistics and delivery partners, email and analytics tools — under obligations of confidentiality and only as needed;
- Marketplace and quick-commerce partners, where you order our products through them (their own privacy policies then also apply);
- Authorities, where required by law, regulation or valid legal process; and
- A successor entity in the event of a merger, acquisition or reorganisation, subject to this Policy.
6. Cookies and analytics
We use cookies and similar technologies to keep the Website working, remember preferences, and understand usage. You can control cookies through your browser settings; disabling some cookies may affect Website functionality.
7. Data retention
We keep your personal data only for as long as necessary for the purposes described in this Policy, or as required to comply with legal, tax or accounting obligations, after which we delete or anonymise it.
8. How we protect your information
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, but we work to safeguard your information and to notify you and the authorities of a significant data breach as required by law.
9. Your rights
Subject to applicable law, you have the right to:
- access the personal data we hold about you;
- request correction or updating of inaccurate or incomplete data;
- request erasure of your data, where applicable;
- withdraw consent to processing; and
- nominate another person to exercise your rights in the event of death or incapacity, as provided under the DPDP Act.
To exercise any of these rights, contact us using the details below.
10. Children
Our Website is intended for adults. We do not knowingly collect personal data from children under 18 without verifiable consent of a parent or guardian. If you believe we have collected such data, please contact us and we will delete it.
11. Third-party links
The Website may link to third-party sites and platforms. We are not responsible for their privacy practices, and we encourage you to review their policies.
12. Grievance and data protection contact
For any questions, requests or complaints about your personal data or this Policy, contact:
Grievance Officer: Ananjan Bhattacharyya
Audacious Foods Private Limited
Email: hello@audaciousfoods.in
Registered office: Awfis, PL-G1, BL-GP, Sector-V, Bidhannagar, Salt Lake, North 24 Parganas, Kolkata 700091, West Bengal
We aim to acknowledge requests within 48 hours and address them within the timelines prescribed under applicable law.
13. Changes to this Policy
We may update this Policy from time to time. The "last updated" date above reflects the current version. Where changes are significant, we will take reasonable steps to notify you.